FAQ

Orders are processed within 1–2 business days (weekends and US holidays excluded). You'll get a confirmation email with tracking as soon as it's on the way.

Standard shipping is free on orders over $45, which every PawPack clears on its own. Orders under that ship for a flat $6.95. Any taxes are calculated at checkout.

Not yet. We currently ship within the United States. Want Runaway in your country? Tell us at hello@runawaywalks.com, it genuinely helps us pick where to go next.

Use the tracking link in your shipping confirmation email. If it's been more than 5 business days without movement, email hello@runawaywalks.com.

Unused items in original condition can be returned within 30 days of delivery for a refund or exchange, and the return label is on us. Full details live on our Returns & Refund Policy.

Email hello@runawaywalks.com with your order number and what you'd like to do, and we'll send a prepaid return label and instructions.

We're sorry! Email hello@runawaywalks.com within 14 days with a photo and your order number and we'll make it right with a replacement or refund.

The bag and the leash. The leash is part of it (people ask). One 1L crossbody bag, 7 × 5 × 2 in, and the matching 4.75 ft leash that clips right to it.

Spot clean with mild soap and warm water, then air dry. Avoid machine washing and tumble drying to keep the materials and hardware in good shape.

Yes. Every PawPack is covered for one year against defects in materials and workmanship, from the delivery date. Chewing incidents and normal wear aren't covered (we know, we're sorry). Details are in our Returns & Refund Policy.